Without getting specific, let me just say that we have had more than our share of less than helpful advice from people both internal and external to the company. A great deal of the that advice has come from "badge collectors" - people who have passed the exams, but have never really gone through the hard knocks of dealing with all the organizational change issues read people issues.
Dealing with the resistance to change within the organization has been our biggest issue. A "badge collector" won't necessarily have any answers for those issues. I know in my company, having acheived ITIL expert status has gotten me some significant visibility. I think both experience and a certain amount of certification are equally as valuable - unfortunately people who have both in large quantities are pretty rare - hence the job opportunities.
D C , Information Technology. Post Mon Mar 28, am But it is not that big a deal, so why not do it? I acknowledge that it is absolutely not a test of expertise. To be honest, for the V2 Managers like Viking, the V Mgrs bridge is a quick, relatively cheap and somewhat cheerful way to get the extra badge. So it was time and the company's money well spent. I learned alot more by doing ISO20k consulting certs too.
Cisco or Microsoft certified techos will always try to upgrade as technology changes. Sure ITSM people are "different" but like buying a new business suit every 12 months, throwing out that Simpsons necktie - sometimes you just suck it up, upgrade your certs and see this as a minimum ticket to the dance.
Experience, referees and intelligence should always win out. Hi, Google [Bot]! User Control Panel Profile Logout. Paul 16th April Hi, Is it possible to get a copy of the report once its released please? Randy Steinberg 22nd September Amy 30th December ITSM overall is on decline. For the training courses that lead to ITIL Expert known as the Intermediate level , you must take an accredited training course. Accredited training can be online, in a virtual classroom or in a regular classroom.
You can review the full list of accredited training providers here. This is short question with a long answer! Then, you need to get a minimum of 15 credits from the Intermediate course level. A Lifecycle course is worth 3 credits, so you would need to take all 5. A Capability course is worth 4 credits, so taking 4 of those would get you 16 credits. Lifecycle courses are aimed towards those who will manage or implement ITIL processes.
They focus on process goals, measuring process value etc. Capability courses are aimed towards those who will work with processes on a day to day basis, so there is much more emphasis on process activities.
Finally, you need to take the capstone course, Managing Across the Lifecycle 5 credits. This final course looks at the whole service lifecycle and pulls together the individual areas you have studied at the Intermediate level. You can use this to replace a Lifecycle course if you wish, or a Capability course as long as you still achieve 15 credits in the middle layer.
You are, if you wish, allowed to mix and match between the routes. For example, you could take 3 Capability courses and 1 Lifecycle to get your 15 credits. If you need advice about which courses to choose, our helpdesk would be happy to advise you.
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